Privacy Policy

Scope

This Privacy Policy explains how Solar System Installations collects, uses, discloses, and protects information when you visit this website, request a solar assessment, contact us, or otherwise use our services. It applies to information handled through this website and our related customer-service and lead-management activities.

Information you provide

We collect information you choose to submit, which may include:

• your name, email address, telephone number, preferred contact method, and preferred contact time;
• property location information, including ZIP code, property type, and ownership status;
• estimated electricity usage or bill range, utility provider, roof information, shading, electrical-panel information, and current solar equipment;
• project goals, desired system type, timeline, financing preference, and products you ask us to consider;
• messages, questions, and other details you include in a contact or assessment form; and
• your communication consent, including the version and time of the consent shown when you submit a request.

Please do not submit Social Security numbers, bank-account details, payment-card details, exact credit scores, health information, or unrelated sensitive information through our forms.

Information collected automatically

When you use the website, our systems may process technical information such as browser and device type, pages viewed, referring page, timestamps, session identifiers, and security or diagnostic data. If you arrive through a campaign link, we may retain referral and attribution information such as UTM parameters or advertising click identifiers with your request. An IP address may be processed by our hosting and security systems and may be stored when needed for fraud prevention, rate limiting, troubleshooting, or security.

The website also uses cookies and local browser storage as described in our Cookie Policy.

How we use information

We may use information to:

• respond to questions and provide the assessment or consultation you requested;
• understand your home's stated energy needs and identify potentially relevant system categories;
• coordinate with an eligible installation or service provider when one is available for your location and request;
• operate, secure, troubleshoot, and improve the website and lead-management process;
• prevent duplicate, fraudulent, abusive, or unauthorized submissions;
• maintain consent and communication records;
• measure the source and performance of our pages and campaigns; and
• comply with legal obligations and protect the rights, safety, and property of users, providers, and Solar System Installations.

How we disclose information

We may disclose information in the following circumstances:

• Installation and service providers. If an eligible provider is available for your location and project type, we may send that provider the details needed to respond to your request. The provider's own privacy practices apply to information it receives.
• Service providers. Vendors may process information for hosting, database, security, email, communications, analytics, professional support, or other operational services under their applicable agreements.
• Legal and safety purposes. We may disclose information when reasonably necessary to comply with law, legal process, or a valid government request; enforce our terms; investigate fraud or security incidents; or protect rights and safety.
• Business transactions. Information may be transferred as part of a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of a business, subject to applicable law.
• At your direction. We may disclose information when you ask or authorize us to do so.

We do not sell personal information for money. We do not use personal information for unrelated third-party marketing, and optional third-party analytics or advertising integrations are currently disabled. If these practices change, we will update this policy and provide legally required choices.

Retention

We retain information for as long as reasonably necessary to provide requested services, manage provider and customer communications, maintain business and consent records, prevent fraud, resolve disputes, and meet legal obligations. Retention periods vary according to the type of record and why it is needed. Information may be deleted or anonymized when it is no longer reasonably required, subject to backups and legal retention duties.

Your choices and privacy rights

You may ask to access, correct, or delete personal information associated with your request. Depending on where you live, you may also have rights to obtain a portable copy, restrict or object to certain processing, withdraw consent, appeal a decision, or receive information about disclosures. These rights may be subject to exceptions and identity verification.

To make a request, use the contact information below and describe the request and the email address or telephone number associated with your submission. We will not discriminate against you for exercising an applicable privacy right. You may also use an authorized agent where permitted by law, subject to verification of the agent's authority and your identity.

You can decline to submit an assessment, clear browser storage, or contact us to update your communication preferences. Withdrawing consent does not affect processing already completed and may not require deletion where retention is legally permitted or required.

Security

We use administrative, technical, and organizational safeguards designed to protect information, including access controls, encrypted web transport, restricted administrative access, and security monitoring. No internet transmission or storage system is guaranteed to be completely secure.

Children

The website is intended for adults making decisions about residential property and is not directed to children under 18. We do not knowingly request personal information from children. Contact us if you believe a child submitted information so we can review and address it.

Changes to this policy

We may update this policy as our services, providers, and legal obligations change. The effective date and version at the top of this page identify the current policy. Material changes will be communicated as required by applicable law.

Contact Solar System Installations

[email protected]
(984) 400-8411
2809 Superior Dr
Wake Forest, NC 27587